My name is Vivianne Arnold, I’m the CEO of Franklin Phillips. We are an Asia Pacific Executive Search and Consulting company and we are deep into the fintech space. I have the pleasure of being the Chair of today’s event, Collaboration in Fintech.
A lot of you are bankers here today and for you I have one message. In the immortal words of Jon Snow, WINTER IS COMING. For the descendents of the House of Medici or the Iron Bank of Bravos, a cold wind is blowing and change is coming.
The internet has already disrupted media and many longstanding media institutions from newspapers to record stores have failed. The change that affected me the most was my love of bricks and mortar bookshops. But I have a completely digital library now.
When I was a kid in the outback I loved the bank teller’s smart uniforms. But bricks and mortar bank branches will go the way of bookstores. Today the net promoter score on average for the Big Four banks barely makes it to double digits.
Today a 25-year-old who has known only freelance work, who expects to move jobs, cities and even countries several times over in their working life thinks they won’t need a bank within 5 years. She wants choice, networks, financial service options centered on her needs based on easy and instant access and transactions.
As Jon Snow knows, even on a stunning Sydney sunshine day, winter is coming. By investing time to be at this collaboration in fintech conference, you have the wind at your back. You have already shown that you are adaptable and keen to be apart of the future of finance.
So let’s get into our first address, I would like to welcome to the stage Lucy Turnbull, AO, Chair of the Committee for Sydney.