Australian Services SMEs have come together to uniquely self-mentor one another in innovation, internationalisation, digitisation and growth.
Australian Services Roundtable (ASR) will provide support to small-to-medium enterprises who have managed to supersede start-up challenges but have been left afloat to navigate the big, wide multinational ocean.
ASR CEO, Alina Bain, said: “As the peak representative body of the services industry, we found SMEs are facing similar challenges, and those without support are finding it very difficult and isolating to grow their business.
This program acts as a buoy for SMEs to come together to workshop solutions, foster partnerships and broaden their focus from operational to strategic, and from domestic to international.”
“Having owned an SME for over eight years before entering Parliament, I understand the challenges in operating a small business and how essential it is to learn from your peers in the business community. The ASR’s SME Mentoring Program is a perfect example of innovation – growing businesses joining together to tackle modern challenges using their combined skills and experience.”
Federal Minister for Small Business, The Hon. Michael McCormack, MP.
The cost of the program is included in a special introductory ASR membership offer of $165 pa including GST.
You can register for the program by clicking above or via our events page below.
The papers and presentations from the Pacific Economic Cooperation Council (PECC) and Asian Development Bank Institute (ADBI) Conference on “Trade in Services: New Challenges for the 21st” century”, which took place in Hong Kong 1-3 June, are now available online.
The nominations for the ASR Board and executive positions and formal notice of the AGM are being emailed to Members. All financial members of ASR are encouraged to consider nominating. ASR’s CEOIan Birks, ceo at servicesaustralia.org.au is happy to answer questions. The AGM will be held in the office of the Financial Services Council, Sydney at 5pm.
After the AGM, there will be a Dinner for ASR Members and guests starting at 6:30pm.
As dinner speaker, we have secured a rising star from the Coalition, Mr Paul Fletcher MP, Member for Bradfield, who has a well developed understanding of the modern services, knowledge-based economy. He is the first MP to refer to Nudge Economics in his maiden speech.
ASR’s outgoing Executive Director Andrew McCredie will reflect on the achievements realised by ASRover the past five years.
It will also be a great opportunity to meet new ASR CEO, Ian Birks, the new Board and catch up with other ASR members about the issues facing the services sector in the coming year.
The flyer and registration form for the AGM dinner will be available shortly.
On October 31st, 2013 the ASR, in partnership with NICTA, CSIRO and the SmartServices CRC, ran an inaugural Services Innovation Workshop event.
The design of the event was to highlight significant and diverse innovation occurring within SMEservices sector firms and in particular reflect on the strong linkage to innovative use of digital technologies to drive leading edge services solutions.
Some key foundation issues that set the scene for the workshop:
• The services industries in Australia make up approx. 75 per cent of economic activity and provide approx. 80 per cent of local jobs.
• The services sector is critical to Australia’s future successful export growth, particularly into the Asia/Pacific region.
• Increasingly commoditised services are becoming trade exposed, which is creating a related threat to local employment.
• For Australia to succeed in the globally connected services world markets of the future it must focus on high-value services jobs and these are fundamentally underpinned by innovation.
• Sophisticated use of digital technologies, and the creation of new digital-led services leadership organisations, will be absolutely critical for high-value providers in the future.
Here are some of the key common messages from SME presenters at the Workshop:
• A key driver for the expanded use of digital technologies is a focus on improving the productivity and efficiency of services.
• That SME service providers are often creating a niche by doing something that much larger organisations can’t or won’t do.
• That collaboration (with other service providers and consumers) is essential to building a successful business model.
• That there is a strong element of data exchange and information as a service.
• And there is a need to think deeply about related issues of data ownership, provenance and permission to use.
Some related issues that came up during the SME presentations were:
• To be successful, you must know who your customers are. For example, if you are helping deliver government services, is your customer the government or citizens?
• Disruption ironically needs to start small. People naturally resist change
• There are many opportunities to turn business models on their head even if the incumbents don’t want to change.
• Finance is a continual challenge. Angel investors are often a good source of funding
• Educating customers is a challenge that should not come as a surprise and is often very time consuming
• Government has an opportunity to work more extensively and effectively with SME’s. They need to understand how engaging with citizens in different ways can deliver a win/win/win (Government/SME/citizen)
• A lot of data that the Government has actually belongs to citizens; we tend to forget that.
The ASR has developed the following top 5 recommendations as a result of the Workshop:
Recommendation 1: Services Innovation:
That all levels of Australian Industry, Government and Community organisations need to focus more aggressively on nurturing and encouraging services innovation through leadership and direct resourcing support.
Recommendation 2: Government and Services SMEs:
That all Australian Governments need to develop more effective ways to work collaboratively with innovative services sector SMEs. This encompasses new ways of thinking about related policy, procurement and program investments.
Recommendation 3: Encouraging higher levels of digital transformation in services
That it is critical for Australia’s future prosperity that there is a strong leadership focus on innovative use of digital technologies to drive services sector growth.
Recommendation 4: Services SMEs need willing partners:
That Australian public and private sector large organisations must make partnering with SMEs a key way to help support their services innovation activities.
Recommendation 5: Continued Research and Development in Services disciplines:
The effective application of innovation to the big challenges of the nation is often opened up by focused R&D. It is critical that R&D in services industries is viewed as a critical need area for the future with 75 per cent of the Australian economy being based on services – a relatively small 1 or 2 per cent improvement in services productivity can deliver many billions of dollars of improved GDP outcome.
ASR offers its thanks for the support of NICTA, CSIRO and the SmartServicesCRC.
Wed16Jul2014Parliament House in Canberra
ASR’s annual services summit provided a platform to review the key issues and opportunities for the Australian services industries.
Wednesday July 16th, 2014
In 2014 the summit had 3 key themes:
> Services trade and investment
> Domestic services sector policy review
> Unleashing services innovation.
Each theme featured a high-profile guest speaker and a panel of subject matter experts.
ASR SUMMIT 2014 PROGRAM of EVENTS:
Platinum sponsor of entire event was IBM Australia
10:00am Welcome by ASR President James Bond
10:15am Summit opening address by Senator Penny Wong, Shadow Minister for Trade and Investment.
Summit opening address by Senator Penny Wong, Shadow Minister for Trade and Investment
File size: 182KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
SUMMIT THEME 1 – DOMESTIC SERVICES POLICY
Sponsor of this stream was KPMG
10:30am Theme Introductory Address by Glenys Beauchamp PSM, Secretary Department of Industry – The importance of Services Industry policy.
Theme Introductory Address by Glenys Beauchamp PSM, Secretary Department of Industry – The importance of Services Industry policy.
File size: 112KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
10:55am Australia’s Competitiveness – Presentation by Bryce Prosser, Chief Economist at CPAAustralia.
Australia’s Competitiveness – Presentation by Bryce Prosser, Chief Economist at CPA Australia.
File size: 584KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
11:20am Open Contestability of Government service delivery – presentation by Cath Ingram, Chair, KPMG Canberra.
Open Contestability of Government service delivery – presentation by Cath Ingram, Chair, KPMG Canberra
File size: 4MB, File type: PDF, Uploaded: Thursday 14 Aug 2014
11:45am Services Policy Panel discussion including Kevin Keith (Consult Australia), Belinda Robinson (CEO – Universities Australia), Bryce Prosser (CPA Australia), Dr. Byron Keating (University of Canberra), Cath Ingram (Chair KPMG Canberra).
Education services from the university sector - presentation by Belinda Robinson, CEO of Universities Australia
File size: 2MB, File type: PDF, Uploaded: Thursday 14 Aug 2014
SUMMIT THEME 2 – SERVICES TRADE AND INVESTMENT
Sponsor of this stream was Austrade
12:30pm Lunch address – Trading Nation – Australian services trade perspectives past, present and future – Nicolas Brown.
Trading Nation – Australian services trade perspectives past, present and future – Nicolas Brown
File size: 842KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
1:00pm New frontiers in services trade negotiations – presentation by Helen Stylianou (Assistant Secretary, Office of Trade Negotiations, DFAT)
1:30pm Services Trade panel discussion – Driving services exports into the Asia Pacific region – Kaaren Koomen (IBM), Michael Mugliston (DFAT), Phillipa Dawson (Austrade), James Bond (Financial Services Council), Mike Adams
SUMMIT THEME 3 – SERVICES INNOVATION IN THEDIGITAL AGE
Sponsor of this stream was Australian Computer Society
2:00pm Theme Introductory Address By Phil Robertson, Chief Technology Officer at National ICTAustralia (NICTA) – Services transformation by technology.
2:30pm Harnessing the bang – Stories from the digital frontline 2014 – presentation by Ric Simes, Director at Deloitte Access Economics.
Harnessing the bang – Stories from the digital frontline 2014 – presentation by Ric Simes, Director at Deloitte Access Economics
File size: 8MB, File type: PDF, Uploaded: Thursday 14 Aug 2014
3:00pm Presentation re outcomes of ASR’s Services Innovation Research Project – Dr Ralph Kerle
Presentation re outcomes of ASR’s Services Innovation Research Project – Dr Ralph Kerle
File size: 117KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
3:30pm Services Innovation Panel discussion – Services Innovation Panel discussion – Phil Robertson (NICTA), Alan Patterson (ACS), Ric Simes (Deloitte), Vivianne Arnold (Franklin Phillips), Dr. Ralph Kerle
6:30pm Dinner event with address by keynote speaker, Minister for Trade and Investment, The Hon Andrew Robb AO MP
Address by keynote speaker, Minister for Trade and Investment, The Hon Andrew Robb AO MP
File size: 97KB, File type: PDF, Uploaded: Thursday 14 Aug 2014
The fintech revolution is going to change international trade as much as the digital revolution changed the media business and it is beginning now. Mobile phone money like M-pesa and microfinance lenders are bringing trade to the unbanked. Peer to peer lenders are disintermediating the big banks. Protocols based on blockchain technology will make the transfer of funds across borders instantaneous & cheap.
– Vivianne Arnold at the APEC Public Private Dialogue, SOM1, Philippines
UPDATE TO AGM – posted on November 12th, 2014
The following 13 member-company individuals have currently nominated as Directors for the 2014/15 year:
Vivianne Arnold – Franklin Phillips
Richard Barton – Australian Institute of Architects
James Bond – Financial Services Council
Athol Chalmers – Australian Computer Society
David Cox – Challenger
Cynthia Dearin – Dearin & Associates
Jane Drake-Brockman – TESOL
Matthew Hingerty – Barton Deakin
George Karagiannakis – IAG Australia
Kaaren Koomen – IBM ANZ
Anne-Marie Lansdown – Universities Australia
Michael Morgan – Kreab Gavin Anderson
John Richardson – Cox Richardson.
Nominations for all of the above are proposed by James Bond and seconded by Kaaren Koomen, with the exceptions of James Bond – who is proposed by Kaaren Koomen and seconded by Vivianne Arnold, and Kaaren Koomen – who is proposed by James Bond and seconded by Vivianne Arnold.
The ASR Constitution allows for up to a maximum of 16 Directors, of which 14 are elected and 2 appointed.
Any other current ASR members who wish to nominate as Directors need to advise ASR Company Secretary Ian Birks (email email@example.com or phone 0408 64 11 22) as soon as possible.
Notice of ASR Annual General Meeting – posted 15th October 2014
Notice is hereby given that the Annual General Meeting of Australian Services Roundtable Limited (“the Company”) will be held on Tuesday 25 NOVEMBER 2014 at 12:00pm.
The meeting will be held at the offices of the Financial Services Council located at Level 24, 44 Market Street, Sydney. Teleconference logistics will also be provided as follows:
Adelaide 08 8220 0836
Brisbane 07 3811 0988
Canberra 02 6210 0851
Melbourne 03 8687 0635
Perth 08 9460 0829
Sydney 02 9696 0774
Guest access code: 27713361#
Review and accept the minutes of the ASR 2013 AGM
To receive and consider the Chairman’s report for 2013-14.
To receive and consider the audited financial statements of the Company for the financial year ended 30 June 2013 together with the related Directors’ Report, Directors’ Declaration and Auditor’s Report
lection of President
To elect the President of the Company
Election of Vice-President
To elect the Vice-President of the Company
Election of Treasurer
To elect the Treasurer of the Company
Election of Directors
To elect up to 11 other Directors of the Company
To transact any other business which may be brought forward in accordance with the Constitution of the Company.
These notes form part of the Notice of Meeting. The Notice of Meeting should be read in conjunction with the accompanying Explanatory Memorandum.
Eligibility to vote
Under the Constitution adopted at the General Meeting on 24 June 2008, all Member organisations are entitled to vote. Each member organisation has one vote, both on a show of hands and a poll.
It should be noted that, under the Company’s Constitution, 2013/14 subscriptions must have been paid in order for a Member to be eligible to vote at this Meeting.
A Member who is entitled to attend and vote may appoint a person as the Member’s proxy to attend and vote for the Member at the meeting and such person need not be a Member.
The instrument appointing a proxy must be in writing signed by the appointor or the appointor’s attorney duly authorised in writing or if the appointor is a corporation signed by an authorised officer or attorney of the corporation.
Proxies may be lodged at the office of ASR (First Floor, 613 Canterbury Road SURREY HILLS Victoria 3127) or by fax to 03 9898 0249, or (including by email or by hand) to the Secretary (firstname.lastname@example.org) prior to the Meeting.
A Proxy Form will be distributed to Members with the balloting lists for election of Office-bearers and Directors.
By order of the Board
Sydney, October 15, 2014
The Trans-Pacific Partnership (TPP) free trade negotiations with 12 countries, including Australia, have closed. The countries are in the process of scrubbing and translating the text, which should be made available to the public in the coming weeks.
While we have not seen the text of the agreement, we do know that it has a robust e-commerce chapter with first-ever rules that prohibit governments from limiting the movement of certain data across borders and from requiring the domestic storage of data. This provision has some exceptions.
To give us a better sense of this language in the TPP and the exceptions, Jennifer Mulveny with Intel has invited Hilary Mcgeachy with DFAT to provide a briefing to interested stakeholders.
RSVP: COB, Tuesday 3 November
Email: Sarah Russell, email@example.com
Thu12Nov20155:30 pmNorton Rose Fulbright Level 18 Grosvenor Place 225 George Street Sydney NSW 2000
An innovative services sector is vital for Australia's economic prosperity and access to regional and global markets enhances the opportunities for growth.
ASR President, Vivianne Arnold, and ASR Founder, Jane Drake Brockman will share the latest developments in regional and global markets and the trade opportunities for Australian services firms.
Drinks and canapes services from 5.30pm.
RSVP: COB, Monday, 9 November 2015
Tue17Nov20155:30 amNorton Rose Fulbright Level 15, RACV Tower 485 Bourke Street Melbourne VIC 3000
Colin Minihan, Principal Legal Officer
Commercial and Administrative Law Branch
Attorney-General's Department and APEC CBPR JOP
Hilary M. Wandall, Associate Vice President
Compliance & Chief Privacy Officer
Merck & Co., Inc.
(operating as Merck Sharp & Dohme outside of the U.S. and Canada)
COB, Thursday, 12 November 2015
Thu10Dec20155pm - 7pmCox Richardson Architects, Level 6, 155 Clarence Street, Sydney, NSW 2000
Cross Cultural Communication, Demystifying the Cultural Differences, A focus on the UAE and Middle East
Cynthia Dearin is the Managing Director of Dearin & Associates specialising in business consulting services, business matching and government relations with a focus on the Middle East & North Africa. Cynthia began her career after law school as a political officer with the Australian Department of Foreign Affairs and Trade where she was posted to Egypt, the United Arab Emirates and Qatar as a diplomat. Most recently, Cynthia was the first female CEO of the Australia Arab Chamber of Commerce and Industry.
Cynthia is the author of Camels, Sheikhs and Billionaires: Your Guide to the Business Culture of the Middle East and North Africa. She speaks English, French and Arabic.
Wed09Mar2016Wednesday 9th March 2016 from 7:30am - 9amCox Richardson Architects, Level 6, 155 Clarence Street, Sydney, NSW 2000
Cross Cultural Communication, Demystifying the Cultural Differences, a focus on Indonesia.
Moderated by International Business Expert and ASR Board member, Cynthia Dearin.
To find out more and to register, click here
For services firms who are established in Indonesia or are looking to enter this exciting market, this informal and intimate event provides an ideal opportunity to explore and learn about Indonesian business culture.
Barnaby is a Sydney-based Management Consultant and has extensive experience in international development/aid sector, including seven years based in South East Asia.
Lydia specialises in Indonesian Australian law and is half Indonesian and half Australian. She has a unique understanding of Indonesian culture and is proficient in Bahasa.
This is a free event, made possible through the generous sponsorship of
Cox Richardson Architects and Planners
Thu17Mar2016Fri18Mar2016Thursday 17th March 2016 to Friday 18th March 2016Jakarta, Indonesia
The ASR has received funding from Austrade as part of the Asian Business Engagement Plan grant program to develop and lead a trade mission to Indonesia. Austrade and ASR are working with conference organisers to provide networking and profiling opportunities for Australian services firms.
To find out more and to register, click here
Tue05Apr201611am-noonNorton Rose Fulbright, Level 18, Grosvenor Place, 225 George Street, Sydney
Trade Briefing with Tim Stapleton
Acting Assistant Secretary, Department of Foreign Affairs and Trade
Trade in Services Agreement and
Trans Pacific Partnership
Fri20May20168am - 9:30amCox Richardson Architects and Planners, Level 6, 155 Clarence Street Sydney, NSW 2000
As the fastest growing country in the world and Australia's top export partner, our relationship with China has become one of Australia’s most important partnerships.
To find out more and to register, click here.
With the recent establishment of ChAFTA, even more opportunities for Australian businesses have been created, particularly service providers, to participate in the world’s fastest growing market. China presents diverse opportunities and challenges for investors, entrepreneurs and business leaders.
For service firms who are established in China or are looking to enter these exciting markets, this informal and intimate event provides an ideal opportunity to explore and learn about business culture in China. This event will also benefit firms whose clients are Chinese, and apply equally to service firms in Australia and in other markets.
David Thomas has 30 years’ experience engaging with companies, investors and businesses in China. This includes advising many clients within the Asia Pacific region on the rules for profitable engagement as well as addressing audiences of all sizes on investing and doing business in the region.
Friday 20 May 2016, 8am - 930am
Cox Richardson Architects and Planners, Level 6, 155 Clarence Street, Sydney, NSW 2000
ASR Members: $30
Non Members: $50
Fri27May20168:30am - 12:30pmNorton Rose Fulbright, Level 18, Grosvenor Place, 225 George Street Sydney NSW 2000
This event, in partnership with Norton Rose Fulbright, is a unique opportunity to hear about Indonesia. It has been designed particularly for services firms. ASR has assembled experts from Government and business to bring you the latest market and business information.
ASR led a delegation to Indonesia in March to explore business opportunities in infrastructure and engineering.
At this event, you will hear from the ASR delegation, on lessons learned and business opportunities in Indonesia for Australian services firms. You will also hear about the market and an update on the status of our current trade negotiations.
For the program and speaker biographies please click here Indonesian Download
Market /Cross Cultural Communication Briefing: David Landers, General Manager, East Asian Growth Markets, Austrade
Barnaby Caddy, Senior Consultant, Dearin & Associates
Phillip Marriot - Head of Telkomtelstra
Martine White - Australia Director, RobertsDay
Peter Geoghegan - Managing Director, Geotron
Trade Agreement update: Trudy Witbruek, Assistant Secretary, North Asia Services and Investment Branch, Department of Foreign Affairs and Trade
Thu16Jun201612:00 pmMelbourne Commercial Arbitration and Mediation Centre Level 4, William Cooper Justice Centre, 223 William Street, Melbourne
Join the Law Council and the Australian Services Roundtable for the launch of this important Asialink Report.
The Growing Knowledge Economies report provides in-depth analyses of Australian legal firms and management consultancies in four markets in Asia: Indonesia, Japan, Korea and Singapore.
Keynote address by Bruce Gosper, CEO, Austrade
With support from Austrade and the Department of Industry, Innovation and Science
Thu25Aug20167:30am for a 8:00am start - 9:00am followed by networkingFinancial Services Council Level 24, 44 Market Street, Sydney, NSW 2000
This event is a unique opportunity to hear about the opportunities for services firms in India. With the growth of the Indian bi-lateral trade and investment relations between Australia and India, ASR and South Asia Forum have assembled a panel of business experts who will share their experiences and insights.
Click here for more information
Shri B. Vanlalvawna
Consul General of India in Sydney
South Asia Forum Chairman
Co-founder & Managing Director, Jaipur AM
Director of Market Development, Sydney Stock Exchange
Cynthia Dearin (Moderator)
Managing Director, Dearin & Associates
This event is made possible through the generous support of:
Mon29Aug20164:00 pmNorton Rose Fulbright, Level 18, Grosvenor Place, 225 George Street Sydney NSW 2000
The ASR and Australian Korean Business Council have come together to bring you an in-depth panel discussion on the opportunities and challenges Australian services firms face in Korea.
Click here for more information
Key Note by John Walker, AM, Chairman of Macquarie Group, Korea
Deputy Chairman, Australia - Korea Business Council
Cameron Thomson, Partner, Norton Rose Fulbright, and Board Member, ASR
Arjuna Nadaraka, Director, Transnational Practice, Law Council of Australia
Sally Loane, CEO, Financial Services Council
Canapes and drinks will be provided
Limited places available: RSVP essential
Click here to register
Wed14Sep20167:30am for a 8:00am start - 9:00am followed by networkingSSX, Level 41, 259 George Street, Sydney, NSW 2000
Wed12Oct20167:30am for a 8:00am start - 9:00am followed by networkingSSX, Level 41, 259 George Street, Sydney, NSW 2000
Drawing on the Australian Services Roundtable’s 15 years of experience in enabling Australian service firms to grow nationally and internationally, the brightest stars in Australia’s SME sector are joining together to uniquely self-mentor one another in innovation, internationalisation, digitisation and growth.
This month’s session will focus on practical steps for marketing a new service.
ASR SME Peer Mentor Peter Strohkorb will lead the discussion for consultants and business owners on the issues to consider when launching a new service to the market.He will take the group through his step by step process before inviting a couple of attendees to share their new offerings and provide valuable tips and advice.
Peter has over 15 years business experience in both Sales and Marketing Executive roles with a range of well-known international brands.
There are still places available in the program – attendance is included in a special introductory ASR membership offer of $150 pa plus GST. Contact Stacey for more information on the program or register below for the 12th October event (includes annual ASR membership).
Fri02Dec20168:00am - 10:15amCorrs Chambers Westgarth 8 Chifley Square Corner of Hunter and Elizabeth Streets SYDNEY
This Forum will take you on a business roller coaster ride across the highs, the lows and the bumps in the current services trade negotiating landscape, from doldrums in the GATS and heights of success with TPP, to crisis with TTIP, through BREXIT, across hiccups with CETA, to the end-game with TISA, a new initiative in APEC, the impact of the Trump Administration, EU intentions in Asia and the prospects, against that background, for a safe and successful landing with the Australia/EU FTA.
Click here for program and speaker bios.
Wed14Dec20164:00pm - 5:30pmNorton Rose Fulbright, Level 18, Grosvenor Place, 225 George Street Sydney NSW 2000
Please join us for celebratory drinks and “A Conversation with Justin Brown, Deputy Secretary Department of Foreign Affairs and Trade”.
You will hear from Justin about why trade, and in particular services, remain a central pillar of Australia’s economic prosperity. We will discuss the importance for services firms and SMEs of the growth opportunities from internationalisation and importantly we will look over the horizon to the Government’s trade policy plan going forward.
This will be an intimate event, and an opportunity for a conversation with our leading trade negotiator.
Click here for Justin's Biography.
Drinks and canapés served from 4pm.
Mon06Mar20175:30pm - 7:30pmNorton Rose Fulbright, Level 18, Grosvenor Place, 225 George Street Sydney NSW 2000
ASR and the European Union Centre for Global Affairs at the University of Adelaide have come together to deliver this unique event. Come along and hear Professor Richard Baldwin talk about his new book. Professor Baldwin's The Great Convergence: Information Technology and the New Globalization aims to change the way we understand globalisation and its impact on societies.
Wed08Mar20173:00pm - 5:00pmCox Richardson Architects and Planners, Level 6, 155 Clarence Street Sydney, NSW 2000
Fri07Apr20177:30am - 9:30amCox Richardson Architects and Planners, Level 6, 155 Clarence Street Sydney, NSW 2000
Thu11May20177:30am - 9:30amCox Richardson Architects and Planners, Level 6, 155 Clarence Street Sydney, NSW 2000
Thanks to our venue partner
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